Anatomy of Support Needs for a Centra-in-Class Course

Just to log the kind of support effort. A day in the life of Centra-In-Class:

Meeting With Admins, Support Requests (Exams/Ctools, General Technical Questions) 2 Hours x 6 times?. (Vic)

Production Design: Assuring mics, batteries, ordering batteries, supervising setup/teardown, sound checks, camera checks etc.

Media Assistant's time : 45 mins before & 30 mins after class.

Contingency Video Post-Processing in case of requests (this is critical in deciding whether we want to support offline viewing regularly or only in case of failure of Centra): 3hrs/lecture.

Managing/maintaining CTools site: For the course: Course admin's times + 5-6 hours eLearning Specialist's time (Vic).

Easily Predictable Costs:
eLearning Specialist: Class Duration
2 Media Assistants: Class Duration x 2
2 GSIs: Enforcing Microphone use for in-class participants.